Refund Policy

Return and Refund Policy

We offer a 60-day money-back guarantee, allowing you 60 days after receiving your order to request a refund, without any conditions or justification.

How to Make a Return

Please contact us by email at contact@ioneebeauty.com, providing your order number. We will respond within 24 to 48 hours with return instructions. No returns will be accepted without prior email request.

Damages and Issues

Please inspect your order upon reception. If the item is defective or damaged, contact us immediately at contact@ioneebeauty.com with supporting photos. We will find a suitable solution.

Legal Cooling-off Period — European Union

In accordance with European regulations, you have a 14-day right of withdrawal from the date of receiving your order, without justification. Our 60-day guarantee extends beyond this legal obligation.

Refunds

Once your return is received and validated, the refund will be processed to your original payment method within 10 business days. For any questions, please contact us at contact@ioneebeauty.com.